Returns & Exchanges
- Return Policy:
You may return unworn, unused merchandise purchased on miedoalasolas.com in its original packaging, tags included, within 30 days of the delivery date for a refund back to your method of payment used. Original shipping charges are non-refundable.
If your product was received damaged due to shipping or manufacturing, please call or email our team for assistance (firstname.lastname@example.org). Good quality pictures of the damage must be provided to help us process your request as quickly as possible.
- How to Initiate a Return:
To request a pre-paid return label, please follow the directions below:
- Return shipping is free
- A pre-paid return is included in your package. If you are unable to locate or no longer have a return label, please contact us at email@example.com for further instructions
- Please pack your items in the original box or bag and drop off at your nearest Correos Dropoff location
Alternatively, you may ship your package with a preferred carrier to the following address:
Miedo A Las Olas S.L
Attn: Miedo A Las Olas Devoluciones
Avenida Emigrantes 49
33710 Navia (Asturias)
We ask that you obtain a proof of postage or note your tracking number so that if your shipment goes missing on the way back to us, you'll have proof you sent it.
After your return has been received, please allow 5-10 business days for processing. Returns are credited to the same card used to make your purchase. If you require that the refund be processed to an alternative form of payment, please note this on the return form and we will contact you for further details. DO NOT include sensitive information such as credit card numbers with your return.
Our team at firstname.lastname@example.org will send a confirmation email with receipt when your refund has been submitted.
If you have any questions please feel free to contact us at email@example.com
Exchanges are not available for online purchases. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you'd like.